Client problem

FNB Commercial identified a need to make the business engagement with their customers more engaging and customer centric.

Our approach

• Providing experienced UX skills to work with their teams
• Analysing research data and identifying trends and patterns
• Conducting usability testing sessions with users
• Gathering user feedback through surveys and questionnaires

The outcome

We successfully completed the following:

• Helped to introduce a human centered design approach in the business.
• Augmented UX design skills into the existing software delivery teams
• We contributed to transforming the client engagement to be more client centric.