Problem
My IT Support USA approached us because their existing website wasn’t effectively showcasing their expertise, converting visitors into clients, or enabling existing clients to manage their subscriptions. They required a platform that clearly communicated their industry leadership, streamlined the user experience, and supported their growth objectives.
Their current website was built on WordPress, offering limited integration with back-end applications and delivering a suboptimal user experience. They sought an improved user experience along with deeper integration into their accounting, sales, and operational support systems. Security was also a critical factor missing from their existing solution, prompting their need for a more secure, fast, and scalable platform.
About
My IT Support USA is a trusted provider of comprehensive remote IT support and cybersecurity services based in Jacksonville, Florida. Specialising in tailored IT solutions for small and medium-sized businesses, they offer a robust portfolio including proactive IT support, cybersecurity protection, managed services, and secure cloud solutions. Their approach ensures reliable business continuity, data security, and streamlined operations, empowering clients to focus on their core businesses while leveraging secure, scalable, and efficient technology products and services.
Technologies we use
Solution
We had a fixed budget and timeline to deliver the new sales and servicing platform, so we collaborated closely with the CEO and Sales Director of My IT Support USA to fully understand their pain points and priorities. After completing an initial discovery phase, we proceeded with designing a solution tailored to their specific needs. Our first step involved creating visual designs and detailed user flows, again in close collaboration with client stakeholders. Concurrently, we identified various user interaction scenarios and API integration points. With this clear understanding, our team developed a comprehensive solution architecture and created a prioritised backlog of tasks, enabling us to deliver maximum value to the client rapidly.
Our solution architecture consisted of:
1. Headless Architecture:
- React-based User Interface (UI)
- Strapi Headless CMS
2. Secure and Robust Integrations:
- Laravel-based integration layer, seamlessly connecting QuickBooks, Stripe, Kaseya
- Integration into Freshworks CRM
3. DevOps Environment:
- SonarQube for code quality management
- Jenkins for continuous integration and delivery
- GitHub for version control and collaborative development
4. Secure Cloud Hosting:
- Kubernetes-based container orchestration hosted securely on AWS
5. Secure Access and Identity Management:
- Implementation of Keycloak for secure user authentication and identity management
Once we agreed on the solution architecture, our team delivered the functionality, working closely with the My IT Support USA team ensuring optimal focus on prioritised features for the public launch.
As a result, we successfully completed the entire project in just 2.5 months.
Our team developed a comprehensive solution architecture and created a prioritised backlog of tasks, enabling us to deliver maximum value to the client rapidly.
Shayne Wright, Sales DirectorPartnering with Webtonic Online Solutions was a game-changer for our business. Their team not only understood our needs as a growing IT services provider, but delivered a secure, integrated platform that elevates how we serve our clients.
Business value
We helped My IT Support USA to realise the following business value:
1. Enhanced Customer Experience:
Delivered a streamlined, user-friendly platform that significantly improved client experience, making it easier to buy products and services as well as manage purchased subscriptions, and initiate support requests.
2. Operational Efficiency:
Provided deep integration with QuickBooks, Stripe, Freshworks CRM and Kaseya, automating financial and operational workflows, reducing manual processes, and saving time for internal teams.
3. Improved Security and Reliability:
Implemented a secure, scalable infrastructure using AWS and Kubernetes, strengthening cybersecurity, enhancing system uptime, and ensuring consistent platform performance.
4. Accelerated Time-to-Market:
Leveraged a dual-track agile methodology to deliver rapid incremental improvements, completing the entire project within just 2.5 months, accelerating business impact and competitive advantage.
5. Scalable and Future-Proof Architecture:
Established a headless CMS architecture using React and Strapi, enabling future enhancements, rapid updates, and adaptability to evolving business requirements and market changes.
