Problem
Acer Africa’s sales team was hampered by a manual, time-consuming workflow that required the consolidation of multiple Excel files from importers to distribute product specifications and stock levels via email every week. This inefficiency led to significant delays and a frustrating experience for their entire network of distributors and resellers.
About
Acer South Africa is a leading technology brand offering innovative hardware and solutions for consumers, businesses, and the education sector. With a growing local presence including monitor assembly and strategic partnerships Acer is committed to delivering quality, performance, and accessible technology tailored to the South African market.
Technologies we used
Solution
OUR APPROACH
1. Discovery and Strategy
We began by engaging with Acer Africa’s senior management. This enabled us to understand their immediate operational challenges and their long-term vision for providing a best-in-class experience for their sales partners.
2. Prototyping and Validation
Using a rapid prototyping tool, we designed an interactive model of the platform. The model allowed us to validate all business and user requirements with key stakeholders before development began.
3. Development and Delivery
Once the prototype’s features were approved, our team developed the final product in just six weeks. We delivered the fully functional platform to the client for final testing and sign-off.
PLATFORM FEATURES
The new digital platform is equipped with a robust set of features designed to solve the core challenges:
- Secure User Management: Secure logins and user administration.
- Role-Based Permissions: Granular controls to manage which users can access specific functions and data.
- Intelligent Excel Importer: A smart tool for seamlessly importing product specifications and stock files with a full import audit log.
- Advanced Product Search: Fast and intuitive search functionality to find product information quickly.
- Customised Data Views: The platform displays product specifications, distributor stock levels, pricing, and images based on the user’s role.
- PDF Export: Simple one-click functionality to export product data sheets.
The entire solution is securely hosted on an AWS (Amazon Web Services) environment, ensuring reliability and scalability.
Our process was divided into three distinct phases to ensure we delivered the right solution efficiently.
Kevin Foyn,National Distribution ManagerWe are excited to have a platform that showcases our brand and products in a way that will expediate delivery to whom and where it is required, thereby enhancing the efficiency of the sales process
Business value
Quite simply, our new digital platform gives back time.
By automating the time-consuming manual consolidation of data, we dramatically increased the sales team’s efficiency, freeing them to focus on building relationships and driving revenue instead of managing spreadsheets.
Most importantly, this solution provides distributors and resellers with instant, accurate access to the product and stock information they need, creating a seamless partner experience.
This enhancement in speed and reliability strengthens partner loyalty, makes it easier for them to sell Acer products, and ultimately fuels business growth.
