Problem
Travelex identified a need to digitise a paper-based corporate forex ordering process which was time consuming and error prone. They wanted to create a digital ordering process that would be efficient and easy to use.
About
Travelex is a global leader in foreign exchange and international payment services. Established in 1976, the company has grown to operate in over 70 countries, with a presence in major airports, cities, and online platforms. Travelex offers a wide range of services, including currency exchange, prepaid travel cards, and international money transfers.
Technologies we use
Solution
UX design of the digital ordering platform. Development of the digital ordering platform that supported corporate customer and agency-based users.
We built a completely new foreign currency exchange ordering platform. Designed all user flows and interfaces. We also implemented a dashboard, a notification system, and sophisticated workflow and tracking capability.
Project Manager, Travelex SAThe manner with which they dealt with us, as an organisation, was outstanding.
Business value
We digitally transformed a manual forex ordering process into a streamlined digital ordering platform, fundamentally changing how our clients interact with our services.
By empowering clients to place orders directly through an intuitive, self-service portal, we significantly reduced the risk of manual errors while slashing operational costs.
This transformation not only enhanced efficiency by eliminating tedious back-office tasks, but it also accelerated the entire ordering cycle, allowing us to respond more rapidly to market changes. Ultimately, this innovation delivered a more reliable, cost-effective, and agile solution, reinforcing our competitive edge in the dynamic forex market.
