Problem
Outsource invested significantly in designing and developing a digital attendance tracking and reporting platform called Ticker to support its business operations. This platform is a strategic asset, enabling the collection and reporting of staff attendance data from biometric devices to manage outsourcing services. Additionally, it provides information for HR disciplinary activities.
However, the platform was plagued with numerous defects and instability issues. As a result, some end users abandoned the system, forcing the company to perform tasks manually—an approach that increased costs and delayed reporting activities.
The recurring bugs and overall instability eroded confidence in the platform, making it difficult to include as part of their offering to existing and potential customers.
About
Outsource is a leading provider of tailored staffing solutions, dedicated to simplifying your Human Resources and Industrial Relations needs.
Technologies we used
Solution
Outsource approached Webtonic to resolve the operational and user experience challenges. They needed a new partner to take over software development because their previous developers could not meet the quality and feature requirements aligned with their business needs.
Webtonic provided an expert developer to address the issues and recommend improvements.
Our approach to stabilising and enhancing value for Outsource was as follows:
Stabilise the Platform: Prioritise and resolve critical errors.
Integrate new biometric devices: Enhanced timekeeping accuracy with new methods to collect staff attendance data. E.g. Facial in additional to fingerprint biometric identification.
Add New Features & Ongoing Support: Continually improve and support the platform.
Additionally, we have begun advising on modernising the platform to reduce costs while improving its availability and reliability.
Our team scaled up their software development capability with the necessary skilled talent to meet project deadlines.
Business value
As a result, the service provided to Outsource, we delivered the following benefits:
Increased Adoption: Greater acceptance and use by existing customers.
Enhanced Client Satisfaction: Happier customers enabled Outsource to confidently market their platform, leading to increased customer acquisition and business growth.
Agility: Improved ability to respond to market changes.
Cost Efficiency: More predictable and cost-effective software delivery.
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